Cloob

Privacy Policy

Last updated: July 23, 2026

Information We Collect

You provide account and profile information (email, name, handle, bio, interests, and avatar choices), optional home location, and club content (memberships, meetup plans, RSVPs, polls, submissions, posts, reactions, reviews, predictions, reports, blocks, and friendships). Cloob also receives authentication and app-security identifiers, push notification tokens when notifications are enabled, and basic device/network information needed by Firebase and Apple to deliver and protect the service.

How We Use Information

Required data is used to authenticate you, show your chosen profile to other users, operate and personalize clubs, suggest relevant or nearby clubs, deliver requested notifications, prevent fraud and unauthorized access, moderate reports and abuse, provide support, and complete account deletion. Cloob does not sell personal information and does not use it for third-party advertising or cross-app tracking.

Optional Analytics and Crash Diagnostics

During account creation, Cloob asks whether you want to share anonymous product-usage events and crash diagnostics through Firebase Analytics and Crashlytics. Neither service collects until you choose Allow. Cloob does not attach your account ID to this telemetry. Choosing Not now does not limit the app. You can allow or withdraw permission at any time in Profile → Privacy Settings; the change applies immediately on that device.

Avatars and Location

Profile avatars are generated from in-app choices rather than uploaded photos. Home location is optional and is used to suggest clubs near you. Cloob does not require precise background location.

User Content and Visibility

Club content may be visible to other members of that club. Public reviews or public profile information may be visible to other Cloob users depending on the feature.

Service Providers

Google Firebase processes data for Cloob through Authentication (sign-in), Firestore (account and club storage), Cloud Functions (secure backend operations), Cloud Messaging (push delivery), App Check (app/device attestation), and—only if you allow them—Analytics and Crashlytics. Apple processes Sign in with Apple, APNs push delivery, App Attest, Maps/place search, and operating-system permissions. These providers act under their own privacy terms and contractual or legal safeguards. Cloob requires providers handling Cloob data to protect it consistently with this policy and applicable law.

Retention and Deletion

Account, profile, relationship, and club data is retained while your account is active or as needed to provide the service. When you delete your account, Cloob's server removes your profile, identifiers, messaging tokens, memberships, relationships, reports, and authored user content, and revokes Sign in with Apple where applicable. A server-only security marker containing the deleted Firebase account identifier is kept for approximately two hours (and normally purged within three) solely to stop an already signed-in device from restoring deleted data; it cannot be used through the app. Provider backups, security logs, and transient delivery records may persist only for their normal rotation periods or where law requires retention; they are isolated from normal app use and deleted or anonymized under provider schedules.

Your Choices

You can edit your profile, remove optional profile information, change analytics/diagnostics permission in Profile → Privacy Settings, control location and notification access in iOS Settings, block users, report content, and permanently delete your account in Edit Profile. Contact us to request access, correction, or deletion help where applicable.

Children's Privacy

Cloob is a general-audience service for people age 13 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that an account belongs to a child under 13, we will delete the account and associated personal information. A parent or guardian who believes a child under 13 has provided information to Cloob can contact us at the address below.

Contact

For privacy or support requests, email contact@dhbuildstudio.com.